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Shipping & Order Status
All Orders are shipped directly from the Manufacturers in Livermore California Location. Most orders will ship Truck Freight- You may be contacted to check if your delivery location allows for truck delivery/Freight access. Some Products may ship UPS ground. The shipping method used is solely up to Manufacturer. Many of FFR FabWorks products are built to order, and ship accordingly. If the product ordered is not in stock you will be contacted with an approximate ship date.
Order Cancellations
Upon Order Confirmation, you will be contacted with a shipping date from one of our customer service representatives Via Email or Phone. Once you receive order confirmation- your order may not be cancelled. Orders may be cancelled prior to confirmation with no cancellation fee. Orders that have already shipped cannot be cancelled, The item would need to be received and returned at your expense. All Returned Products are subject to 20% Restocking Fee, Please see returns below.
Orders that have already been Processed & shipped cannot be cancelled, The item would need to be received and returned at your expense. All Returned Products are subject to 20% Restocking Fee, Please see returns below.
Returns
Contact customer service to issue an Return Authorization number. All items returned must be within 30 days of the date of purchase and must be shipped freight prepaid. FFR FabWorks is not responsible for shipping costs of returned items, Customers are responsible for using existing packaging or re-packing your return. Damaged returned Items will not be accepted, please ensure your products are Packaged properly. Photo copy the original receipt for your personal records. A 20% restocking fee will be applied to ALL returned products. Refunds are issued same method as the original payment. There are no refunds or exchanges on any special ordered or Custom items. NO REFUNDS AFTER 30 DAYS OF PURCHASE, PERIOD
Prices
Prices, specifications, availability and terms of offers may change without notice. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to ALL products sold by FFR FabWorks.
Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Finishes
All products that are manufactured by FFR FabWorks have undergone thorough steps of quality control throughout the production, assembly, and packaging processes. FFR FabWorks offers no warranty on finishes and no items are refundable for an unsatisfactory finish. If any items are damaged in shipping, see UPS CLAIMS. Powdercoat damage during shipping or installation is NOT COVERED.
UPS Claims
FFR FabWorks is not responsible for any damages or losses incurred during shipping. If a package appears to be damaged during shipping, the customer must notify the UPS driver or a UPS facility immediately before opening and start a claim. FFR FabWorks will not warranty any damages caused during shipping. Failure to immediately notify UPS can result in a loss of recourse to the damaged items.
Limited Warranty
FFR FabWorks warrants only parts and components that we manufacture to the original retail purchaser who owns the vehicle in which the products were originally installed. There is no warranty on any manufactured parts or components if they have been modified from their original design in any way. Copies of the original purchase receipt may be required to warrant any items. FFR FabWorks’s obligation under this warranty is limited to the repair or replacement of the part at FFR FabWorks’s discretion. Components requiring warranty by outside suppliers may be subject to returning the item for inspection by the vendor. Each vendors warranty policy applies to these items. This warranty does not include reimbursement for shipping of the product to or from FFR FabWorks and DOES NOT include any costs incurred during down time of the vehicle or any other consequential losses.
Back Orders
All back orders remain on file and will be shipped upon availability. Notify your sales representative if you do not wish to have back ordered items held. All items are billed prior to shipment without notification